Part 3 of building an agent: give it hands, then ship it safely. The Functions tab (built-in behaviors plus switchable actions like Book Appointment, Create ConnectWise Ticket, and custom functions into your own systems), the Transfers directory (who the agent may hand callers to), the Advanced tab (turn-taking, privacy opt-out, live business hours), and the safe go-live flow: Draft → Save → Publish → Releases, with the master Active switch.